1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of ScaleX (AI Business Growth OS), a business growth platform provided by Intelixa Intelligence Private Limited, having its registered office at H/No- 13, Bouripara, Ambikapur, Surguja- 497001, Chhattisgarh, India ("ScaleX", "we", "us"). By creating an account or otherwise using ScaleX, you agree to be bound by these Terms. If you are agreeing on behalf of a business, you represent that you have authority to bind that business.
2. The Service
ScaleX helps a business manage customer conversations, bookings, reviews, social presence, and related growth activity from one workspace, including an AI-assisted receptionist that can take a limited, pre-approved set of actions (such as checking availability or creating a booking) on your behalf when you enable it. Which specific capabilities are available depends on your plan and on which third-party integrations you choose to connect.
3. Accounts and Eligibility
- You must provide accurate information when creating your account and keep it up to date.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- You must be at least 18 years old and legally able to enter a binding contract to use ScaleX on behalf of a business.
- Notify us promptly at support@intelixa.app of any unauthorized use of your account.
4. Subscription, Billing, and Payments
Paid plans, pricing, and any current trial or launch offer are described on our Pricing page, which forms part of these Terms. Payments are processed by our payment partner, Razorpay; ScaleX does not itself store your card or payment instrument details. Subscription fees are billed in advance on the cycle you select and are non-refundable except where required by applicable law or expressly stated at checkout.
5. Acceptable Use
You agree not to use ScaleX to:
- Send unsolicited, misleading, or spam communications to customers who have not consented to be contacted.
- Violate any applicable law, including consumer-protection, data-protection, and telecommunications/messaging regulations.
- Violate the terms of any third-party platform connected through ScaleX (including Meta's and Google's own platform policies).
- Attempt to gain unauthorized access to another business's data or to ScaleX's own systems.
- Reverse-engineer, resell, or white-label the platform without our prior written consent.
We may suspend or terminate accounts that violate this section.
6. Third-Party Integrations
ScaleX lets you connect third-party services you choose (for example WhatsApp Business, Google Business Profile/Gmail/Calendar, Razorpay, and voice/telephony providers). Connecting one of these is your own decision and authorization, governed by that provider's own terms. ScaleX is not responsible for the availability, accuracy, or conduct of any third-party service, and a provider's own outage, policy change, or access revocation can affect the availability of the related ScaleX feature.
7. AI Receptionist and Automated Actions
Where you enable the AI receptionist, it operates within a fixed, pre-approved set of actions you configure and can review, pause, or resume at any time from your Activation Center. You remain responsible for reviewing its activity and for the accuracy of the business information (services, availability, policies) it relies on. ScaleX does not guarantee that any automated response will be error-free.
8. Intellectual Property
ScaleX, its logo, and the underlying software are owned by us and our licensors and are protected by applicable intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use ScaleX for your own business's internal operations. You retain ownership of the business and customer data you input into ScaleX.
9. Privacy
Our collection and use of information is described in our Privacy Policy, which forms part of these Terms.
10. Service Availability and Changes
We aim to keep ScaleX available and reliable, but we do not guarantee uninterrupted or error-free operation, and we do not currently commit to a specific uptime service-level agreement. We may modify, suspend, or discontinue a feature at any time; where reasonably possible we will provide notice of a material change.
11. Termination
You may stop using ScaleX and close your account at any time. We may suspend or terminate your access if you breach these Terms, on non-payment of applicable fees, or where required by law. On termination, your right to use ScaleX ends; data retention/deletion is handled as described in our Privacy Policy.
12. Disclaimers and Limitation of Liability
ScaleX is provided "as is" and "as available", without warranties of any kind, express or implied, to the maximum extent permitted by applicable law. To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of revenue, profits, or data, arising from your use of ScaleX.
13. Indemnification
You agree to indemnify and hold us harmless from any claim arising out of your use of ScaleX, your violation of these Terms, or your violation of any right of a third party, including a customer you contacted through ScaleX.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Courts at Ambikapur, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms.
15. Changes to These Terms
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of ScaleX after a change constitutes acceptance of the revised Terms.
16. Contact
Questions about these Terms can be sent to support@intelixa.app.